Please download our Terms & Conditions and read them carefully before continuing.
Terms and Conditions
Open-Registration, Online (eLearning) & In-Company Training Courses
Pharmaceutical Consultancy Services (PCS) B.V.
These terms and conditions apply to Services provided by Pharmaceutical Consultancy Services B.V. (company number 30280650) of Veluwemeer 112, Woerden, 3446JD, The Netherlands with VAT number NL821893592B01 (“PCS” or “we” or “us”).
You may contact us at email@example.com and/or dial +31 (0)182 503 280.
These terms and conditions are in addition to the and apply to the sale of any Classroom and online Course. Please read these terms and conditions carefully before purchasing a Classroom and online Course and print off a copy for your records.
If there is any conflict between these terms and conditions and any Course Specific Terms and Conditions which might apply to a specific Classroom or online Course then the conflict shall be resolved by applying the following order of priority:
1. Course Specific Terms and Conditions
2. These Standard Terms for the Purchase of Online and Classroom Courses
For purchases via our website, by clicking on the “Bevestig Inschrijving / Confirm Registration” button you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us.
Classroom Course: a course taught by us in a classroom setting to which you attend in person and could be either an open-registration or in-company course.
Course: course, training, workshop, coaching, counseling or any other meeting with the aim of conveying and / or increasing knowledge and / or skills.
Course Materials: the information provided by PCS to accompany a course provided as part of the Services in hard copy or electronic form.
Fees: the fees paid by you to PCS for the Services.
In- company course: course with participation by participant (s) from the same company and / or organization. This may include classroom sessions, as well as online trainings purchased as a company for multiple individuals
Intellectual Property Rights: copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.
Online Course: the delivery by us of an online course pursuant to which you learn course materials remotely.
Open-registration course: course with participation by participant (s) from different companies and / or organizations.
Participant: the natural person who actually participates in the course on behalf of the client.
Services: the provision of the Online Course and/or the Classroom Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website, email or by telephone.
Website: www.pcs-nl.com, www.elearning.pcs-nl.com, www.pcsintelligence.com
You: the individual or organization purchasing the
A description of the Services for Open-Registration Courses together with the dates on which the Services will begin are available on our Website.
We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.
We reserve the right to vary or withdraw any of the Services described on the Website without notice.
We expect you to confirm that the Services you are purchasing will meet your needs.
We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.
Purchasing Classroom and Online Services via Email, Website form or Telephone
To purchase a Service over the telephone please call +31 (0)182 503 280. You do not need to have registered for an account with us to purchase any of the Services over the telephone or email. You must, however, register for an account with us to access your course on-line.
When you place an order for a Service for Open-Registration or Online Course via the Website form, email, or telephone you are offering to purchase the Services on these terms and conditions. PCS reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.5 below.
For In-Company Courses first a quotation will be issued containing a proposed program and pricing. These Services on these terms and conditions will apply.
Following receipt by us of your order for Services via the Website, email or on the telephone we will contact you confirming receipt of your order.
A legally binding agreement between us and you shall come into existence when we have:
(a) accepted your agreement to purchase Services from us by sending you an email confirming the purchase (for Online and Open-Registration Courses) or by a mutually signed quotation (In-Company Courses) ; or
(b) received payment of the relevant Fees from you in accordance with clause 5 below.
Where your order consists of multiple Online Courses or multiple Classroom Courses, each individual course will be treated by us as a separate purchase.
In order to directly purchase any of the Services on-line you may register for an account with us via the Website or purchase as a guest.
If you already have an account with us you can log into your account using your user name and password. Purchasing Classroom services using the website form is described in 3.2.
Subject to clause 4.3 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.5 above, then you are permitted within 14 working days starting on the day after the date we have concluded our agreement in accordance with clause 3.4, to cancel your purchase of the Services.
The condition however is that you may only unsubscribe by communicating this in writing or by telephone to a PCS employee. Only when you have received a confirmation of your deregistration from a PCS employee, this is considered as deregistration. You may expect this reaction not later than 24 hours after you have made your announcement known. Costs may be associated with your deregistration when the 14 days are exceeded as listed below. This provision applies to open registration and online courses, but does not apply to in-company courses.
Up to 4 weeks before the start of the course. Subsequently 35% of the course fee with a maximum of 100%, or if a participant opts out or is not present on the course day itself.
Participation by the substitutes in the event of illness or force majeure of the registered participant is permitted and does not entail any further costs. This provision does not apply to in-company and online courses.
If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online
Course then you shall have no right to cancel your order.
Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of PCS.
Changes to the program of in-company courses may be communicated to PCS no more than two weeks before the start of the course and these changes may not exceed 20% of the program unless explicitly otherwise agreed in writing with personnel / consultants of PCS. It is possible that these changes entail additional costs which will be invoiced at proportional payment conditions as mentioned in this agreement. Changes must always be done under the approval of both parties, subject to minor changes.
An in-company course can be moved free of charge to another date until eight weeks before the agreed starting date in consultation with consultants / staff of PCS.
For a change in date less than eight weeks - and longer than two (2) weeks - before the start date, 50% of the course fee will be charged. In the event of a change of date within two (2) weeks before the agreed date, the full course fee is due to PCS.
Cancellation by the client is only possible by registered letter with accompanying motivation up to eight (8) weeks before the scheduled starting date of the first course day.
If canceled up to eight (8) weeks before the starting date of the first course day, € 120 (excluding VAT) will be charged.
In case of cancellation from eight (8) weeks up to four weeks before the start date of the first course day, 50% of the course fee will be charged.
In the event of cancellation within four (4) weeks before the first course day, the full course fee is due and the client is not entitled to a refund of the amount already paid. These provisions do not apply to open-registration courses.
PCS may cancel or change the date of the training in case this is required to deliver good quality to the client. For In-Company courses a new date will be selected in agreement with the client. In case of cancellation by PCS, already paid invoices will be credited.
The Fees for the Services shall be as set out on the Website, told to you over the telephone at the time you placed an order for them, or (in case of In-Company Courses) included in the quotation for the requested services.
Unless otherwise specified at the time you purchase the Services the Fees are exclusive of VAT or other local taxes, the cost of some Course Materials and any delivery costs payable in respect of the delivery of Course Material to you. Each of these costs will be set out in the Website, quotation or told to you over the telephone prior to your purchase the Services.
The course price stated in the relevant quotation is only valid during the period of validity of that offer (standard 30 days). In the course price offered the costs for the course material are included, unless stated otherwise.
Fees for the Service selected by you on the Website or purchased over the telephone shall be debited from your credit / debit card at the time of purchase or invoiced. Fees must be paid in full prior to you attending any Open-Registration Classroom Course or accessing any Online Course.
For In-Company courses an advanced payment is expected of 25% of the agreed fee.
Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and PCS shall not be responsible for these.
You shall be responsible for all costs you incur in connection with your attendance at any Classroom Courses or your access onto any Online Course.
If PCS is to submit the invoice, or the information related to the fees to a purchasing/procurement or similar portals/websites/organizations in order to receive payment PCS will invoice a one-time fee of € 100.- for administrative costs.
Any and all discounts granted will be void when payment is not received before / or on the due date on the invoice.
For Open-Registration and In-Company Courses
Payment must be made against the invoice received by the participant / client within 14 days of receipt. Unless otherwise agreed in writing with PCS.
If a PO (Purchase Order) / Purchase Number is required by the client / participant, it must be made known at the time of registration. Or at most seven days after registration. Unless otherwise agreed in writing with PCS.
If the conditions under point 6 of this document are not complied with then PCS reserves the right to charge 4.8% accumulating interest on the entire invoice amount for every 7 days that the payment is delayed after the expiry of the agreed / stated on the invoice term of payment.
For Individual Online Courses
Payment must be made against the invoice received by the participant / client before being able to start following the course.
No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.
Although PCS aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for
(i) any inaccuracy or misleading information provided in the programs or Course Materials and any reliance by Client on any such information,
(ii) any loss or corruption of data,
(iii) any loss of profit, revenue or goodwill, or
(iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.
Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services.
Subject to clause 6.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).
Subject to clause 7.5 below, PCS’s total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Classroom Course in relation to which a dispute has arisen.
Nothing in this Agreement shall exclude or limit PCS for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under Dutch law may not be limited or excluded.
No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.
All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Classroom Courses are, and remain, the intellectual property of PCS or its licensors, whether adapted, written for or customized for the Client or not.
You are not authorized to:
(i) copy, modify, reproduce, re-publish, sub-license, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;
(ii) record on video or audio tape, relay by videophone or other means the Online Course or Classroom Course given
(iii) use the Course Materials in the provision of any other course or training whether given by us or any third-party trainer;
(iv) remove any copyright or other notice of PCS on the Course Materials;
(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.
Breach by you of this clause 8.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.
If you violate this provision, PCS reserves the right to charge a fine of € 5,000.- per violation in order to compensate for the lost turnover.
In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive license to use the Course Materials and the software
in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the Classroom Course.
Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.
Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.
This clause shall continue notwithstanding termination of these terms and conditions.
We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:
fail to pay when due your Fees, act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of PCS, any teacher or lecturer who provides the Classroom Courses or any student who attends any Classroom Course, cheat or plagiarize any work which you are required to prepare or submit in connection with the Services or during any examination taken in connection with the Services, steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending our Classroom Courses, intentionally or recklessly damage our property or the property of our employees or other students attending our premises, are intoxicated through alcohol or illegal drugs while on our premises, commit any criminal offence committed on our premises or where the victim is our employee or student are in breach of these terms and conditions.
On termination clause 7 (liability), 8 (intellectual property rights), 9 (confidentiality) and 11 (restrictions) shall continue notwithstanding such termination.
Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person or organization.
We shall be entitled to assign these terms and conditions to any other company without prior notice to you.
These terms and conditions, together with the Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral.
You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.
PCS shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.
We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.
The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services, you agree to this Use.
When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.
We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of PCS.
To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.
We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser's interaction with the Website.
Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.
PCS endeavor to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.
PCS may supplement the information that you provide with information we receive from third parties, such as exam registration bodies or your employer.
If you wish to change or update the data, we hold about you, please e-mail firstname.lastname@example.org or contact us on +31 (0)182 503 280
This Agreement is subject to Dutch (The Netherlands) law and the parties submit to the exclusive jurisdiction of the Dutch courts in connection with any dispute hereunder.
You can contact us by any of the following methods:
Pharmaceutical Consultancy Services,
Telephone: +31 (0)182 503 280
“Maintaining the integrity and quality and preventing falsified medicinal products and its active substances entering the legal supply chain” is the key objective of Good Distribution Practices (GDP). In this course, the basic principle of GDP is outlined, explaining that the GDP-systems are mandated by the national authorities to regulate distribution, ensuring that medicines remain safe and effective.
PCS has organized GMP & GDP training since 1990. That's 31 years of training experience! PCS translates all these years of experience into an interactive and fun way of learning about the GMP's and GDP's online!
75. - EUR ex. VAT*
Level One: Basic
Participants completing this course with good result will receive a certificate that they have succesfully completed this course and it's exam. The grade obtained in the exam will be reflected on the certificate. The certificate is a digital certificate.